Refund Policy
Please review our refund policy to understand how we handle refunds and cancellations.
Eventa Ticket Refund Policy
At Eventa, we strive to deliver a seamless ticketing experience. Please note that refunds for purchased tickets are entirely governed by the policies set by the event organizer.
How to Request a Refund
To initiate a refund, please reach out to us:
- Phone: +8801629587693
- Email: support@eventa.live
- Facebook Page: Eventa Facebook Page
When you contact us, be sure to include your ticket reference or token number. Refund requests must be submitted within 24 hours of the event's scheduled date. We'll assist you with the process, which may vary depending on the event organizer's policies and location. Processing times may vary from 7-10 working days.
Return Shipping Costs
Customer shall bear the return shipping cost to our facility for any physical ticket/merchandise returns.
Important Notes
- Tickets, membership cards, and similar document-based purchases are not refundable.
- Refunds are typically issued only in cases where the event is significantly impacted or cancelled without an alternative date.
- Tickets bought under a sale or promotion offer are not generally refundable unless a major quality issue is found.